Follett School Solutions


Girl in Library

We're making things simpler for our customers

How? On April 1, 2014, three individual Follett businesses - Follett Educational Services, Follett Library Resources and Follett Software Company - will become one legal entity: Follett School Solutions, Inc.

By realigning, we'll be able to simplify how we partner with you to deliver integrated education solutions to PreK-12 schools that help administrators, educators and students achieve their goals. We'll become one resource for a suite of services and solutions that deliver educational materials, technology platforms, and comprehensive student data management.

As part of the journey to one legal entity, we need your help with a few small, but important changes. Please review the Accounting Information section below for instructions on submitting purchase orders, sending us an updated tax exempt certificate, and downloading our W-9 form.

Accounting Information

To ensure a smooth transition on April 1, 2014, please complete the following three steps.

1.Update your payment information

All existing options for paying by mail, wire, or ACH will remain open for your convenience for a period of time. After April 1, 2014 our preferred mail, wire, or ACH instructions are below.

US Domestic wire/ACH Payments

Bank of America
135 South LaSalle Street
Chicago, IL 60603
ACH Routing #: 071000039
Wire Routing #: 026009593
Contact Accounts Receivable for account #

Canadian wire/ACH Payments

Canadian Imperial Bank of Commerce
1 St. Clair Ave. W.
Toronto, ON M4V 1K7
Follett School Solutions, Inc.
SWIFT - CIBCCATT
ACH Routing #: 001000112
Contact Accounts Receivable for account #

International wire/ACH Payments

Bank of America
135 South LaSalle Street
Chicago, IL 60603 USA
Wire Routing #: 026009593
ACH Routing #: 071000039
Swift #: BOFAUS3N
Contact Accounts Receivable for account #

Mail Check Payments in US Dollars

Follett School Solutions, Inc.
91826 Collection Center Dr.
Chicago, IL 60693-0918
USA

Mail Check Payments in Canadian Dollars

Follett School Solutions, Inc.
PO Box 3492
Commerce Court Postal Station
Toronto, Ontario M5L 1K1
CANADA

2.Submit an updated Tax Exempt form
 (US Customers Only)

We are required to assess sales tax on all invoices unless we have a valid sales tax exemption certificate on file. Please provide Follett School Solutions, Inc. with your sales tax exemption certificates before April 1, 2014.

3.Download a copy of our new W-9 form
 (US Customers Only)

Our Federal Tax Identification Number is also changing. Please download a new W-9 form for your records.

Additional Information

Submitting Purchase Orders after April 1, 2014

Mail: Follett School Solutions, Inc., 1340 Ridgeview Dr., McHenry IL, 60050-7048.
Email: FSSorders@follett.com
Fax: +1.815.759.9831

Until March 31, 2014, please continue to issue your purchase orders to our separate entities: Follett Educational Services, Follett Library Resources, and/or Follett Software Company.

Billing Statements

We will be working throughout the upcoming year to carefully consolidate your Follett Educational Services, Follett Library Resources, and Follett Software accounts so we are able to send all your billing transactions to you in one master statement. In the interim, you will continue to receive separate billing statements from each of the Follett locations.

Frequently Asked Questions

General FAQs


click here

Payments & Billing FAQs


click here

X2 Development Corporation FAQs


click here

Publishers


click here

Customer Support

Library Resources

Print and Digital

  • Follett Shelf™
  • Follett Shelf™ Classroom Connections™
  • Follett Shelf™ District Manager™

United States

Sales
Phone 800.621.4272
Fax 800.638.4424

Customer Service
Phone 888.511.5114
Fax 800.852.5458
Email customerservice@follett.com

Accounts Receivable
Phone 800.267.5600
Fax 815.759.9556
Email FLRAccountsReceivable@follett.com

Canada

Sales
Phone 877.857.7870
Fax 877.857.7866
Email Canada@follett.com

Customer Service
Phone 888.511.5114
Fax 800.852.5458
Email customerservice@follett.com

Accounts Receivable
Phone 800.267.5600
Fax 815.759.9556
Email FLRAccountsReceivable@follett.com

Outside US and Canada

Sales
Phone +1.815.578.7828
Fax +1.815.578.5050
Email InsideSales@FollettInternational.com

Customer Service
Phone +1.815.759.1700
Fax +1.815.759.9831
Email customerservice@follett.com

Accounts Receivable
Phone +1.815.759.1700, opt #3
Fax +1.815.759.9556
Email FLRAccountsReceivable@follett.com

Classroom Resources

Textbooks, Supplementals, Buyback

  • New/pre-owned textbooks/workbooks
  • New Houghton Mifflin Harcourt (HMH) consumables available only through Follett
  • Budgetext
  • Buyback of excess, obsolete or sample textbooks, and/or unused workbooks

United States

Sales
Phone 800.621.4272
Fax 800.638.4424

Buyback
Phone 800.621.4272
Fax 800.638.4424
Email sellbooks@fes.follett.com

Customer Service
Phone 800.621.4272
Fax 800.638.4424
Email customerservice@follett.com

Accounts Receivable
Phone 800.621.4272
Fax 630.972.4654
Email fesar@fes.follett.com

Canada

Sales
Phone 877.857.7870
Fax 877.857.7866
Email Canada@follett.com

Customer Service
Phone 800.621.4272
Fax 800.638.4424
Email customerservice@follett.com

Accounts Receivable
Phone 800.621.4272
Fax 630.972.4654
Email fesar@fes.follett.com

Outside US and Canada

Sales
Phone +1.815.578.7828
Fax +1.815.578.5050
Email InsideSales@FollettInternational.com

Customer Service
Phone +1.630.972.5600
Fax: +1.630.972.5700
Email customerservice@follett.com

Accounts Receivable
Fax +1.630.972.4654
Email fesar@fes.follett.com

Software Products
& Services

  • Destiny® Resource Management
  • Aspen Student Information System
  • Aspen Instructional Management System
  • Destiny®, Circ/Cat, Athena, InfoCentre, Spectrum

United States

Sales
Phone 800.323.3397

Customer Service
Phone 800.323.3397
Fax 800.807.3623
Email customerservice@fsc.follett.com

Technical Support
• Destiny®, Circ/Cat, Athena, InfoCentre, Spectrum
Phone 800.323.3397
Email techsupport@follettsoftware.com

• Aspen Student Information System
• Aspen Instructional Management System

Phone 888.244.1366

• Follett Shelf™
• Follett Shelf™ Classroom Connections™
• Follett Shelf™ District Manager™

Phone 877.873.2764
Email follettshelfsupport@follett.com

Accounts Receivable
Phone 800.267.5600
Fax 815.759.9556
Email FLRAccountsReceivable@follett.com

Canada

Sales
Phone 877.857.7870
Fax 877.857.7866
Email Canada@follett.com

Customer Service
Phone 800.323.3397
Fax 800.807.3623
Email customerservice@fsc.follett.com

Technical Support
• Destiny®, Circ/Cat, Athena, InfoCentre, Spectrum
Phone 800.323.3397
Email techsupport@follettsoftware.com

• Aspen Student Information System
• Aspen Instructional Management System

Phone 888.244.1366

• Follett Shelf™
• Follett Shelf™ Classroom Connections™
• Follett Shelf™ District Manager™

Phone 877.873.2764
Email follettshelfsupport@follett.com

Accounts Receivable
Phone 800.267.5600
Fax 815.759.9556
Email FLRAccountsReceivable@follett.com

Outside US and Canada

Sales
Phone +1.815.578.7828
Fax +1.815.578.5050
Email InsideSales@FollettInternational.com

Customer Service
Phone +1.815.344.8700
Fax +1.815.344.8774
Email customerservice@fsc.follett.com

Technical Support
• Destiny®, Circ/Cat, Athena, InfoCentre, Spectrum
Phone +1.815.578.7050
Email techsupport@follettsoftware.com

• Aspen Student Information System
• Aspen Instructional Management System

Phone +1.781.903.1000

• Follett Shelf™
• Follett Shelf™ Classroom Connections™
• Follett Shelf™ District Manager™

Phone +1.815.578.7599
Email follettshelfsupport@follett.com

Accounts Receivable
Phone +1.815.759.1700, opt #3
Fax +1.815.759.9556
Email FLRAccountsReceivable@follett.com